Refund Policy

Last Updated:

1. Right to Return

Under New Zealand Consumer Guarantees Act you have rights if goods are faulty or not as described.

2. Return Conditions

Returns must be requested within a reasonable period. Products should be unused and in original packaging where possible.

3. Process

Contact us at infocenter@thraxelloph.world to initiate a return. We will provide instructions and assess eligibility.

4. Refund Timing

Refunds are processed within 14 business days of receiving the returned item and approval.

5. Contact

Thraxelloph, 2/18 Lincoln Street, Frankton, Hamilton 3204, New Zealand. Email: infocenter@thraxelloph.world.

6. Applicable Law

Governed by New Zealand law and the Consumer Guarantees Act 1993.